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FAQ
In this page
General
Trendful Admin
Offer Management System
Inventory Management System
CRM
Trendful Shipping
Trendful Wallet
Resale App
Price Database
Catalog API
Marketing Tools
Privacy Policy
General
If there is a problem, who should I contact?
What are the benefits of our technology?
What are your current subscription plans?
What is our solution?
What is Trendful?
Trendful Admin
Can I generate shipping labels for draft offers and manual quotes?
How can I change my email and/or password in my admin account?
How do I change my profile name in my admin account?
How do I change or add credit cards to my account?
How do I change the email notifications I receive?
How do I create a Trendful Admin account?
How do I edit an instant offer and/or manual quote request?
How do I invite team members?
How do I payout my customers?
What happens if I forget my password?
What information do I have displayed for instant offers on my admin account?
What information do I have displayed for manual quotes on my admin account?
What is the inventory section on my Trendful admin account?
Where can I find my current offers?
Offer Management System
Can I attach files to my emails?
Can I change the status of my offers in bulk?
Can I email my customers directly from my admin account?
Can I manually accept a quote for a customer?
Can I search offers by customers?
Can I see my past emails exchanged with the customer?
Can I send payouts in bulk?
Can I send the quote directly from my admin account to the customer?
Can I set up automatic reminders?
Can I use the bulk action feature to convert offers into products?
How can I customize automatic emails?
How can I generate shipping labels in my admin account?
How do I archive an offer?
How do I cancel a payout?
How do I create a draft offer?
How do I create a quote for a customer’s quote request?
How do I edit an offer?
How do I know if the item has been shipped?
How do I reject an item?
How do I use the bulk action feature to manage my offers?
What information is displayed when I click on an offer from the overview page?
What is archiving an offer generally used for?
What is the bulk action feature?
Where can I find an overview of my offers?
Why I am not able to create or send a shipping label?
Inventory Management System
Can I change the status of my products in bulk?
Can I send payouts in bulk?
Can I use the bulk action feature to list products to Shopify?
Do you have an inventory management system?
Does my product listing automatically go live when I list to Shopify from Trendful?
How can I list a product to Shopify?
How can I navigate from the product to Shopify?
How do I archive a product?
How do I change the listing status of a product?
How do I connect my Shopify store to Trendful Inventory Management System?
How do I create a draft product?
How do I edit a product?
How do I export my products?
How do I import products?
How do I use the bulk action feature to manage my inventory?
If I create a product directly on Shopify, will that product sync with the Inventory Management system?
If I update my product listing on Shopify, are the changes reflected on Trendful?
If I update my product listing on Trendful, are the changes reflected on Shopify?
What happens when my product sells on Shopify?
What information is displayed when I click on a product from the overview page?
What is archiving a product generally used for?
What is the bulk action feature?
CRM
Can I add customers?
Can I attach notes to a customer?
How do I access my customer information?
How do I add/edit a customer’s payout methods myself?
Trendful Shipping
Can customers get shipping labels from their Resale App account?
Can I export my shipping label statements?
Can I update a shipping label?
Do I have to use Trendful shipping?
Do I pay for the shipping, if the item hasn’t been shipped?
How can I add my shipping address to receive items at my location?
How can I see a breakdown of my shipping costs?
How do I change my shipping preferences?
What countries is Trendful shipping available in?
What shipping carriers are available to me to choose from?
When am I charged for my shipping costs?
Trendful Wallet
Can I cancel a payout?
Can I export my payout statements?
Can I send payouts even though the customer hasn’t added their payout method yet?
How do I connect my PayPal Wallet with Trendful?
I don’t have a PayPal Business account, can I send PayPal payouts?
How do I add my bank account to my admin account?
How do I refill my Trendful Wallet?
How do I send an ACH payout to a customer?
How do I set-up my Trendful Wallet?
How do I send a PayPal or Venmo payout?
Resale App
Can customers see the status of the item(s) they are selling?
Can I choose to provide manual quotes only?
Can my customers see their past/current offers?
Can my customers view their past and/or incoming payouts?
How can I help a customer who can't log in?
How can I help a customer who can't submit an item?
How do I integrate the app onto my website?
How do I respond to a customer’s manual quote request?
How do my customers connect their bank account to receive payouts?
How does a customer accept an offer sent by the company they are selling to?
How does it work when a customer wants to sell/consign with me?
How long is the integration process?
Is shipping insurance included?
What commission structure should I choose?
What e-commerce platforms does the Resale App work with?
What features can I customize?
What is the Resale App like from a customer’s perspective?
What shipping carriers can I choose from?
Will my business be affected by the integration process?
Price Database
What verticals does the Price Database include?
Where can you access the Price Database?
How do we compute resale fair market values?
How many searches can you do with the Price Database?
What currencies is the Price Database available in?
What information is displayed when you click on a product reference of the Price Database?
What is the Trendful Price Database?
Catalog API
Do you have an API?
Do you provide access to a sandbox?
Marketing Tools
How do I market my new tool?
Privacy Policy
Do you have a data processing agreement?
Does the GDPR require European personal data to be stored in Europe?
Does your business collect personal data?
Does your business have a Data Protection Officer?
Does your business have a Privacy Policy?
General Data Protection Regulation (GDPR)
How does the GDPR affect Trendful?
How does the GDPR affect you?
Trendful Privacy Policy
What has Trendful done to prepare for the GDPR?
Why can’t Trendful handle GDPR compliance for clients?
Will Trendful enter into Data Processing Agreements with its Clients?