Customize automatic emails
Introduction
Trendful sends automatic emails to your customers at each step: when they submit an item, when they get an offer, when they accept it, and when their shipping label is ready. Customizing these emails helps customers know what to do next, and makes them feel like they come from your business. This guide shows you where to change them, plus a few tips.
Where to find your email settings
Go to Settings → Preferences and open the Emails tab. Everything there is available on the Launch, Pro and Enterprise plans.
Your Display name and Logo also show up in your emails. You set those on the Branding tab of the same page.
On an Enterprise plan your emails may use a custom design, so they can look different from the preview.
Customizing your emails
Preview emails: Click Preview emails to see how your automatic emails look to your customers. Use the dropdown to switch between emails. It's a good idea to check here after each change.
Email disclaimer: Click Edit next to Email disclaimer to add small print. It's shown in the offer email, again once a quote is accepted, and in the email with the shipping label.
Response time: Click Edit next to Response time to tell customers when to expect a quote (for example, "within 24 hours"). It's shown in the confirmation email after a customer asks for a manual quote.
Next steps: Click Edit next to Next steps to write the numbered instructions at the end of each automatic email. Use them to explain your process, like how to pack an item or when they'll get paid.
Reminder schedule: Click Edit next to Reminder schedule to choose the days when customers who haven't answered an offer or haven't shipped get a reminder. Learn more in Can I set up automatic reminders?
Social links: Click Edit next to Social links to add your website, Facebook, Instagram, X, TikTok, email and phone number. They appear in the footer of your emails and give customers more ways to reach you.
Best practices
Here are some things to keep in mind when customizing your emails:
- Keep it simple and clear: Your customers should easily understand what each email is about and what they need to do next.
- Use your brand voice: Make sure your emails sound like your business.
- Be helpful: Add tips that make the process easier, like how to pack an item safely.
- Check and refine: Preview your emails after each change and adjust based on the questions customers ask you.
Conclusion
A few minutes in Settings → Preferences → Emails can save you a lot of back-and-forth with customers. Set your disclaimer, response time, next steps, reminders and social links, then preview the result to make sure everything looks right.