Introduction to the Resale App
Introduction
The Resale App is where your customers sell their items to you. It's included on the Pro and Enterprise plans.
Your customers create an account, then they can:
- Add an item to sell and get an offer
- Accept or decline the offers you send them
- Print their own shipping labels, if you allow it
- Follow every item, from the offer to the payout
- See their payouts and add their payout method
On the Launch plan, you get the sell form instead: a simple link where customers send you their items, without an account.
Behind the scenes, everything lands in your Trendful Admin account, where you manage offers, shipping and payouts. You can learn more about the Trendful Admin here.
View a demo of our Resale App here.
How customers get to it
Your resale app gets its own link on trendful.com, like yourstore.trendful.com. Our team sets it up for you once your subscription is active. Then you can:
- Share the link in your emails, your bio and your posts. You'll find it in Settings → Preferences → Sell Form & Resale App.
- Add it to your website. It opens from any button or link you choose, like “Sell your item”. We can add it for you, or you can paste one line of code yourself.
See how in How do I integrate the app onto my website?
What your customers see
What your customers see depends on your settings in Settings → Preferences, like the title and subtitle of the homepage, the categories, brands and conditions you accept, and your pricing strategy.
1. My offers
When your customer opens the app, they see your title and subtitle, an Add an item to sell button, and their My offers list. New customers can Create account or Sign in.
2. Find your item
Your customer searches for their item or picks the brand and model step by step. If you turn on Photo recognition, customers listing a handbag can add their photos first and pick the model from suggestions.
Can't find their item? They can request a manual quote instead, with the brand, model, photos and details.
3. Describe the condition
Your customer picks the condition, adds any accessories that come with the item, and uploads photos.
4. Get an offer
Based on your pricing strategy, your customer sees an offer for each option you accept: buyout, consignment and/or store credit. They can Accept offer right away.
For manual quotes, you send the offer from your admin. Your customer then clicks View offer in My offers to accept or decline it.
5. Ship the item
If you allow it, your customer clicks Get shipping label and prints their own label. Otherwise, they contact you for next steps.
6. Follow the item to the payout
Each item in My offers shows where it is: the offer, the delivery (with tracking), your review or listing, and the payment.
In My payouts, your customer sees their payouts and adds or updates their payout method. In My account, they manage their contact details, address and password.
What it's like for your business
Every item, offer and customer shows up in your Trendful Admin account. From there, you can send offers, follow shipments, update an item's status once you receive it, and pay out your customers.
Read more about what you can do with your Trendful Admin account here.
Questions?
Want to see how the Resale App could work for your business? Book a demo or contact us.