Introduction to Trendful Wallet

Introduction

With Trendful Wallet, you pay your customers for the items they sell you by bank transfer, directly from your Trendful Admin. Once your payout wallet is set up and funded, you send a payout in one click.

You never have to collect sensitive bank details from your customers over email. They connect their own bank account securely.

Trendful Wallet is available for US businesses. Bank transfer payouts are available on the Pro and Enterprise plans (they are currently unavailable on Launch). Want to see it first? Book a demo.

Trendful partners with Stripe Payments Company for money transmission services and account services with funds held at Fifth Third Bank, N.A. and Evolve Bank and Trust, Members FDIC.

How to get started?

Set up your wallet

1. Log in to your Trendful Admin and go to Settings → Payout wallet.

2. In the Trendful wallet section, click Set up my wallet with Stripe.

3. You'll be redirected to Stripe, which collects information about your business and its legal representative. Stripe uses it to verify your business and activate your wallet.

4. Once you've given Stripe everything it needs, you're sent back to Trendful. The Trendful wallet section then shows "Your wallet is ready to use."

Connect your bank account

Your bank account is used to fund your wallet. It's on the same page, in Settings → Payout wallet → Bank account.

1. Click Connect bank account.

2. Enter the account holder's name, email address, routing number and account number, then click Accept debit.

3. If asked, click Authorize bank debit to allow Trendful to debit this account to fund your wallet.

4. Your bank may need to be verified with a microdeposit. In that case, the Bank account section shows the estimated arrival date. When the microdeposit arrives, click Verify with microdeposits and enter the code from your bank statement on the Stripe page that opens.

How to fund your wallet

Your wallet needs a balance before you can send payouts. In Settings → Payout wallet, you have two options:

• Fund wallet via ACH transfer: enter an amount (minimum 100 USD) or use one of the quick amounts, then click Start transfer. ACH transfers generally take 7 to 9 business days to arrive.
• Fund wallet via Wire transfer: add the account and routing numbers shown on the page as a wire recipient in your bank, then send a wire. Wires usually arrive within a few hours.

Your recent refills are listed in the Refills section.

Send your first payout

1. Go to Offers and open the offer for the customer you want to pay.

2. Scroll down to the Payout section and click Create payout.

3. Choose Bank transfer. You'll see your wallet balance and whether the customer has already connected a bank account. You can adjust the amount before sending.

4. Click Send payout.

5. Your customer gets an email letting them know a payout is on its way.

6. If they haven't yet, the customer connects their bank account in your resale app, under My account → Bank account. They can connect it securely with Plaid, or click Connect manually if their bank isn't supported.

7. In My payouts, your customers can see their payout history.

Once their bank account is connected, customers receive their payout within 1 to 4 business days.

Each bank transfer payout has a fee: 1.8% on Launch and Pro, and 1% capped at $15 on Enterprise. You'll see it in the payout window before you send.

Benefits of Trendful Wallet

• No more collecting bank details from customers. When you send a payout, the customer gets an email and connects their own bank account securely.
• A better payout experience for your customers: no back-and-forth emails, and they can follow the status of their payout in your resale app.
• Everything in one place: send payouts in one click from your Trendful Admin, and see your balance, refills, statement and recent payouts in Settings → Payout wallet.