How does shipping insurance work?

Shipping insurance costs 1% of the insured value. You have three options for handling insurance: you can turn it off, automatically apply it when customers create their own labels, or allow customers to decide whether to include it. Adjust these settings in the Settings > Preferences > Shipping section.

When insurance is automated, the default insured value is based on either the estimated resale value of the item (if applicable) or the accepted offer amount. When customers select their own insurance, they can see the details of the insurance cost calculated on the resale estimate or accepted offer amount.

Choosing insurance through Trendful ensures low-cost coverage for high-value items and quick response times. However, in cases of damage, loss, or theft, you will need to provide proof to the insurance company. Best practices for using insurance effectively include taking pictures of the item and package before shipping, capturing photos of the package and item upon delivery (if possible), and retaining the package and proofs until the insurance claim is resolved.

Filing a Claim

To file a shipping claim, contact support via the admin chatbox or at support@trendful.com.

Claims must be filed within specific timeframes depending on the type:

• Lost: 15-60 days after the ship date for U.S. domestic shipments; 30-90 days for international shipments
• Stolen: No later than 30 days after the ship date
• Damaged: No later than 30 days after the ship date

Required documentation includes customer communication and invoice. For stolen or damaged claims, additional evidence is required such as proof of theft or photos of the damage.

The timeline for claim resolution depends on the type of claim, but once submitted to our shipping third-party, it can take a couple of weeks to receive a response and longer to receive approval. Approved claim amounts are given as credits, which can be used towards subscription or shipping services, or can also be used to refill the Trendful wallet for payouts.

Claims Without Insurance

If the insurance option isn't selected, a claim can still be submitted, but most carriers will reimburse up to $100 plus shipping fees. Approval and timeline for such claims aren't guaranteed.