How can I help a customer who can't log in?

If a customer is unable to log in, there may be a few different reasons:

• They may not have an account on the Resale App.
• They may be using the wrong login credentials. In this case, they should click "Forgot my password" and enter their email address to receive an email that will allow them to reset their password. If their email is not recognized by our system (i.e., it is not associated with an account), they won't receive an email to reset their password.
• They may be attempting to log in to the wrong application. If your website has multiple apps or logins, customers may get confused about where to access the Resale App. For example, with Shopify, customers may have a Shopify account where they can access their purchases and a Resale App account where they can view their past and pending submissions.

If none of these solutions solve the issue, please contact support for further assistance. To help us troubleshoot the issue more effectively, please provide as much detail as possible about the situation, including the customer's name and any relevant screenshots.