How can I help a customer who can't submit an item?

There might be different reasons explaining why a customer is unable to complete a submission:

1. If the "Email me an offer" or "Accept" button is disabled (i.e. customer can't click), it's possible that they haven't filled out all the required information. They should ensure that they have provided the following information: brand and item name, their contact information, their address, and any required images. If any of these fields are missing or incomplete, they should fill them out and try submitting their request again.
2. If the customer's images are not uploading, it's possible that the image type is not accepted. They should ensure that they are uploading images in one of the accepted file formats, such as JPEG or PNG. If they are still having trouble uploading their images, they can try using a different file format or contact support for further assistance.
3. If the customer is having trouble uploading their images, one of their photos may be too large: each photo can be up to 20 MB. They can resize or compress the photo, or take a new one at a lower resolution, then upload it again.
4. If the customer encounters another error while trying to submit their request, you should contact support for further assistance. Our support team will be able to help you troubleshoot the issue and ensure that their request is successfully submitted. You should provide as much detail as possible about the error they encountered, including customer name, error messages, and screenshots if possible.