How do I change my shipping preferences?

In your admin account, go to Settings → Preferences and open the Shipping tab.

You can adjust the following shipping settings:

• Self-serve shipping labels: let customers create their own shipping label from the Resale App after they accept an offer. Available on Pro and Enterprise plans, for companies in the US and Canada.
• Preferred carrier: the carrier used for automatically generated labels. If it has no rate for a shipment, we use the cheapest rate from another carrier. See How does the preferred carrier work?
• Require shipping address: customers must enter a shipping address before submitting an offer. This also applies to the sell form.
• Insurance options: insure every shipment, or let customers choose whether to add insurance. Insurance costs 1% of the resale value by default. Available on Pro and Enterprise plans. See How does shipping insurance work?
• Require delivery confirmation: labels created by customers require a signature on delivery.
• Expiration period: shipping labels older than this number of days (29 days max) are canceled automatically.
• Include packing slips and Packing slip verbiage: customers get a packing slip with their name and item details to put in the package, with an optional disclaimer for them to sign. Available on the Enterprise plan.

Click Save to keep your changes.