Why is a shipping deduction not showing on a payout?

Almost always because the package had not started moving when the payout was created.

Shipping label and insurance deductions apply only once the carrier has the package. If the label exists but has not been scanned, the shipment still shows something like "Shipper created a label, the carrier has not received the package yet", and nothing is deducted. This is deliberate: a label that is never used should not cost your customer anything.

A payout does not pick the deduction up later. Deductions are worked out at the moment the payout is created and stored on it. If you create the payout before the first scan, that payout keeps no shipping deduction even after the package moves. To recover the cost you would need to cancel the payout and create it again once the shipment is in transit, out for delivery, awaiting pickup or delivered.

Other reasons it may not show:

• The deduction is not turned on. Check your payout preferences. A shipping cost on the shipment is not a deduction by itself.
• It was already charged. If several items travelled in one package, the label and the insurance are each charged once. A second payout for the same package will not charge them again.
• We did not buy the label. Only labels bought through Trendful have a cost we can deduct. A label the customer bought elsewhere, and a return shipment, are both left alone.