Do I have to use Trendful payouts?

No. Payout automation is optional, and it is the only part of Trendful that charges a transaction fee. If you pay your customers yourself, you are not charged anything.

Paying customers yourself

You can run your whole resale operation on Trendful (intake, quoting, shipping, inventory, your customer list) and still pay customers however you already do: your own bank, Zelle, a cheque, cash in store, or anything else.

When you have paid someone, mark the offer as paid from the offer page or in bulk from the offers list. The item is recorded as paid for your records and reporting, and no fee applies.

Saving how a customer wants to be paid

You can store a customer's payout preference whether or not you use our automation. On the customer's profile you can record:

• Bank transfer (ACH)
• PayPal
• Venmo
• Zelle
• Cheque
• E-transfer
• Store credit

Recording a preference never sends anything and never costs anything. It is there so your team knows how each customer expects to be paid.

What automation adds

Trendful can send the payout for you by ACH, PayPal or Venmo. This is opt-in. You have to set up a Trendful Wallet for ACH, or connect your PayPal business account for PayPal and Venmo, before anything can be sent.

Automation is what the transaction fee pays for: your customer connects their own bank account so you never handle or store their account details, you can start a payout before they have provided anything, failed transfers are flagged and refunded automatically, and every payout is tracked and exportable for reconciliation.

The other four methods above are records only. Selecting Zelle, cheque, e-transfer or store credit saves the preference; it does not send money.

One limitation worth knowing

If a customer connects a bank account for ACH, we never show you their account and routing numbers. That is deliberate, and it is why you are not responsible for storing them. You can see that an account is connected and verified, and the last digits, but not the full details.

This means you cannot use a bank account connected through Trendful to pay someone manually from your own bank. If you intend to pay by transfer yourself, you will need to collect those details from the customer directly. PayPal and Venmo are different: the recipient email or phone is visible on the customer's profile.