How do I respond to a customer’s manual quote request?

When a customer asks you for a quote, you get an email from Trendful with the details of their request:

• Customer name
• Customer email
• Brand
• Name
• Additional details
• Condition
• The images the customer uploaded

Sending your quote

You answer from your Trendful Admin account:

1. Go to Offers and open the customer's item.
2. In the Quotes section, click Create quote.
3. Choose the payout options you want to offer (Buyout, Consignment, and/or Store credit), enter the amounts, and click Create.
4. Click Preview email to see the email your customer will get, then click Send email.

The customer can then accept or decline your offer. See How does a customer accept an offer sent by the company they are selling to?

If you can't make an offer for the item, click Reject item instead.