How do I respond to a customer’s manual quote request?

If a customer cannot find their item(s) on the resale app then they can request a manual quote by uploading pictures. Once a customer has requested a quote, you will receive an email from the Trendful team.

In the body of the email you will receive the following basic information: 

• Customer Name
• Customer Email (please use this email address when responding to the manual quote)
• Designer/manufacturer
• Model
• Style
• Condition****

****You can quotes directly to your customers from your Trendful Admin account